This Privacy Notice for Packaging House US (“Company,” “we,” “us,” or “our”) explains how and why we collect, store, use, disclose, and otherwise process your information when you use our website, services, and related interactions (collectively, the “Services”), including when you:
- Visit our website at www.packaginghouseus.com
- Request a quote or place an order
- Communicate with us via email, phone, chat, or contact forms
- Participate in marketing campaigns, surveys, or promotions
If you do not agree with this Privacy Policy, please discontinue use of our Services.
If you have questions, contact us at:
info@packaginghouseus.com
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Provide
We collect information that you voluntarily provide when you:
- Request quotes
- Place orders
- Contact customer support
- Subscribe to marketing emails
This may include:
- Name
- Business name
- Phone number
- Email address
- Billing address
- Shipping address
- Payment details (processed securely by third-party gateways)
- Artwork and uploaded design files
- Job title (if provided)
You are responsible for ensuring that the information you provide is accurate and up to date.
Information Automatically Collected
When you access our Services, we automatically collect certain information such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time and date of visits
- Referring URLs
- Geographic location (approximate)
This information does not directly identify you but helps us maintain site performance and security.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your information to:
- Fulfill and manage orders
- Process payments
- Deliver products
- Provide customer support
- Send transactional communications
- Improve website functionality
- Prevent fraud and abuse
- Conduct analytics and reporting
- Comply with legal requirements
- Send promotional communications (if opted in)
We process data only when we have a lawful basis to do so.
3. WHAT LEGAL BASES DO WE RELY ON?
Depending on your location, we may process your data under:
- Consent
- Performance of a contract
- Legitimate business interests
- Legal compliance
- Protection of vital interests
If you are located in the EU or UK, we comply with GDPR requirements.
If you are located in Canada, we comply with applicable provincial and federal privacy laws.
4. WHEN AND WITH WHOM DO WE SHARE INFORMATION?
We may share personal data with:
Service Providers
- Payment processors
- Shipping carriers
- Hosting providers
- Email marketing platforms
- Analytics providers (e.g., Google Analytics)
Business Transfers
If Packaging House US undergoes a merger, acquisition, or asset sale, data may transfer as part of that transaction.
We do not sell or trade personal information.
5. COOKIES AND TRACKING TECHNOLOGIES
We use:
- Essential cookies (site functionality)
- Analytics cookies
- Advertising cookies
You may control cookies via browser settings. Disabling cookies may limit certain features.
We may use Google Analytics. You can opt out via Google’s browser add-on.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only as long as necessary for:
- Order fulfillment
- Legal obligations
- Accounting requirements
- Dispute resolution
When no longer required, we securely delete or anonymize data.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement administrative, technical, and physical safeguards to protect your data.
However, no online transmission is 100% secure. You use our Services at your own risk.
8. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect data from individuals under 18 years of age.
If we discover such data has been collected, we will promptly delete it.
9. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct inaccuracies
- Request deletion
- Restrict processing
- Object to certain uses
- Data portability
- Withdraw consent
To exercise your rights, contact:
info@packaginghouseus.com
We will respond in accordance with applicable law.
10. U.S. STATE PRIVACY RIGHTS
Residents of California, Colorado, Connecticut, Virginia, and Utah may have additional rights under applicable state laws.
These may include:
- Right to know what data we collect
- Right to request deletion
- Right to correct inaccuracies
- Right to opt out of targeted advertising
- Right to appeal denied requests
We do not sell personal information.
To exercise state-specific rights, contact us via email or through our website contact form.
11. INTERNATIONAL RIGHTS
If you are located in:
- European Economic Area (EEA)
- United Kingdom
- Switzerland
- Canada
- Australia
You may have additional rights under applicable data protection laws.
You may lodge a complaint with your local data protection authority if you believe your rights have been violated.
12. DO WE MAKE UPDATES TO THIS POLICY?
Yes. We may update this Privacy Policy to reflect changes in law or business operations.
Updates will be reflected by revising the “Last Updated” date.
13. CONTACT INFORMATION
Packaging House US
United States
Email: info@packaginghouseus.com
Phone: [Insert Phone]
Address: [Insert Address]
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?
You may request to review, correct, or delete your personal data by contacting us through:
- Email: info@packaginghouseus.com
- Website contact form
We will verify your identity before processing your request.
